Cancellation & returns
Last updated: 1 September 2026
Made to order, from the first cut
Every ALLKIND piece is built for you specifically, after you confirm — so cancellation and returns work differently to buying something already on a shelf. This page sets out exactly where the lines sit.
Free cancellation before production begins
You can cancel free of charge at any point before production begins on your piece. We confirm the production-start date with you in writing, so you always know exactly where that line falls.
Once production begins
Once production has begun, materials have been cut specifically for your commission, and cancellation is no longer available.
Change of mind
Because every piece is bespoke and built to order, we’re not able to accept a return for change of mind once it has been made.
Transit damage and defects
If your piece arrives damaged in transit, or you find a defect, tell us within 48 hours of delivery. We’ll repair it or remake the piece, at our cost.
Inspection at installation
Every piece is inspected together with you at installation, so anything that needs attention is caught while our team is still in the room.
How to cancel or raise an issue
Email ron@customfurniture.store or message us on WhatsApp at +91 91080 74228 with your order details, and we’ll take it from there.